At Themodernwear, operated by Alcyonix Creations Private Limited, we are dedicated to providing a smooth and reliable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Alcyonix Creations Private Limited, while “you,” “your,” and “user” refer to customers purchasing through our platform. By placing an order, you agree to follow the return and refund procedures outlined below.  

Return Eligibility  

To be eligible for a return:  

• Items must be unused, unwashed, and in original condition  
• All original tags, labels, and packaging must remain intact  
• Products that have been worn, washed, or altered are not eligible  
• Return requests must be submitted within 48 hours of delivery via customer support  
• Items failing to meet these requirements may be rejected  

How to Initiate a Return  

• Submit Your Request: Email your return request with the Order ID and reason for return to alcyonixcreationspvtltd@gmail.com   
• Provide Evidence: For defective, damaged, or incorrect items, attach clear photographs to speed up processing  
• Follow Instructions: Once approved, we will share step-by-step guidance to complete the return process  

Note: Returns that do not meet these conditions may be declined at our discretion  

Refund Process & Timeline  

• Returned items are inspected to confirm eligibility  
• You will be notified if your refund is approved or denied  
• Approved refunds are credited to the original payment method within 5–7 business days  
• A confirmation email is sent once the refund has been successfully processed  

Partial Refunds  

If a returned item only partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.   

Damaged, Defective, or Incorrect Items  

• Requests for faulty, damaged, or incorrect products must be submitted within 48 hours of delivery  
• Include clear photos or videos and email them to alcyonixcreationspvtltd@gmail.com  to ensure faster processing  

Customer Support  

For any questions, assistance, or guidance regarding returns or refunds, please contact our customer support team at: alcyonixcreationspvtltd@gmail.com